The world-renowned crisis consultant offers a comprehensive blueprint to guiding a company through the aftermath of a disaster The tragic events of September 11, 2001, put businesses nationwide on alert: They now know they need to prepare for catastrophes. Bruce T. Blythe, a leading consultant on corporate crises, offers managers a step-by-step guide to a subject that has intimidated all too many managers, causing them to postpone such preparation indefinitely. Blythe guides the reader through a series of worst-case scenarios, from a shooting rampage to a flash flood to a terrorist attack, o... View More...
"This book should be in the library of everyone who serves--or aspires to serve--on the governing board of any organization, large or small, nonprofit or corporate. Better than any other available resource, it tells what the roles of board members are and what they must and shouldn't do. An indispensable guidebook to leadership excellence." --George Weber, secretary general, International Federation of Red Cross and Red Crescent Societies, Geneva "John Carver's Boards That Make a Difference was required reading for board members of the Calgary Philharmonic Society. It provided a clear and conc... View More...
The difference between the right book about creative thinking and the almost right book is the difference between lightning and the lightning bug. This book] is the right book. It is lightning. --Michael Michalko, Author, Thinkertoys and ThinkPak Here are 101 fun, enlightening games and activities for sparking creativity and creative problem solving in individuals and groups. These idea-generation techniques, or brain boosters, lead to the A-HA in problem solving. VanGundy knows the field of creativity and idea generation] backward, forward, up, down, sideways, you name it. . . . We suspect... View More...
A business book using case studies from around the world to demonstrate the transformative power of technology in business. Bill Gates, the most powerful man in the computer business in the world, provides the reader with his view on technology's role in corporate evolution - not just at rival software companies and corporate giants but at small businesses as well. View More...
Every company wants to improve the way it does business, to produce goods and services more efficiently, and to increase profits. Nonprofit organizations are also concerned with efficiency, productivity, and with achieving the goals they set for themselves. Every manager understands that achieving these goals is a part of his or her job. they can take advantage of email, the Internet, and the Web to improve their business process. At the same time, managers are interested in developing business process architectures and measurement systems that align business processes with corporate goals. Ma... View More...
The battle for the White House following the election of November 7, 2000, was arguably one of the biggest controversies in U.S. history. And one woman stood at the center of the storm-Katherine Harris, Florida's secretary of state. As the Florida recount unfolded in a maze of bizarre events, Harris was faced with the challenge of a lifetime. What enabled her to maintain her integrity, stick by her guns, and hold true to her principles? Here she tells all. In "Center of the Storm, " Harris discusess the behind-the-scenes negotiations and backroom bartering that everyone suspected, but no one d... View More...
Crisis management planning refers to the methodology used by executives to respond to and manage a crisis and is an integral part of a business resumption plan. Crisis Management Planning and Execution explores in detail the concepts of crisis management planning, which involves a number of crises other than physical disaster.Defining the term crisis management plan, the book begins by explaining the business continuity plan and how it comprises the prevention, emergency response, and business resumption plans. It examines the stages of a crisis, the four steps needed to manage a crisis, and t... View More...
"Customer Centered Selling" teaches you the secret of the world-famous Xerox sales training program. The secret, Robert Jolles reveals, is reversing the conventional selling practice of searching for customer needs. To truly create urgency, you must focus instead on the customer's problems and decision-making process. Jolles provides a systematic, repeatable, predictable approach that teaches you to anticipate and influence behavior as the customer moves through an eight-stage "decision cycle" and ultimately discovers his or her needs. The book includes a series of case studies, activities, an... View More...
This text is designed to help readers break away from the constraints of the technologist's analytical/scientific viewpoint and employ broader organizational and personal perspectives that strengthen their decision-making ability and leadership skills. View More...
Game theory is a key element in most decision making processes involving two or more people or organizations. This book explains how game theory can predict the outcome of complex decision making processes, and how it can help to improve negotiation and decision-making skills. It is grounded in well-established theory, yet the wide-ranging international examples used to illustrate its application offer a fresh approach to what is becoming an essential weapon in the armory of the informed manager. The book is accessibly written, explaining in simple terms the underlying mathematics behind games... View More...
Being able to change to keep pace with a rapidly changing world is the key to business success in the '90s. Enlightened Leadership is a practical, hands-on guide to breaking through the barriers to organizational change. Doug Krug and Ed Oakley show why most efforts at change fail -- and they provide leaders with proven methods for getting their people moving in the right direction. The key lies in showing those who would be change agents how to capitalize on their organization's greatest asset: the under-utilized talent, expertise, and energy of its existing staff. The authors' program is ba... View More...
Being able to change to keep pace with a rapidly changing world is the key to business success in the '90s. Enlightened Leadership is a practical, hands-on guide to breaking through the barriers to organizational change. Doug Krug and Ed Oakley show why most efforts at change fail -- and they provide leaders with proven methods for getting their people moving in the right direction. The key lies in showing those who would be change agents how to capitalize on their organization's greatest asset: the under-utilized talent, expertise, and energy of its existing staff. The authors' program is ba... View More...
Being able to change to keep pace with a rapidly changing world is the key to business success in the '90s. Enlightened Leadership is a practical, hands-on guide to breaking through the barriers to organizational change. Doug Krug and Ed Oakley show why most efforts at change fail -- and they provide leaders with proven methods for getting their people moving in the right direction. The key lies in showing those who would be change agents how to capitalize on their organization's greatest asset: the under-utilized talent, expertise, and energy of its existing staff. The authors' program is ba... View More...
Enterprise Dashboards: Design and Best Practices for IT is a one-stop resource of methodology and best practices for this dynamic and relevant information platform, packed with charts, reports, visual indicators, and alert mechanisms, all consolidated in a rich computer interface. This powerful book is both a guide and a handbook. It helps business leaders understand dashboarding while considering dashboards for their information needs and outlines a tested and proven, step-by-step implementation framework. Enterprise Dashboards covers strategies, vendor selections, execution steps, project mi... View More...
Heraclitus was famous for his provocative sayings. For example: you can't step in the same river twice; dogs bark at what they don't understand; expect the unexpected, or you won't find it, because it leaves no trail. View More...
Following the extraordinary international success of Tom Wujec's first book, "Pumping Ions," "Five Star Mind" teaches you to unlock and expand the creative potential you already possess -- although you might not know it -- and develop it to give you confidence and skills that will enhance your work and your life. Using puzzles, tips, thought association, relaxation techniques, games of "What If," and constant questioning, Tom Wujec cajoles you into realizing your inherent power for creative thought and expression. In addition to helping you discover your innate abilities, Wujec shows you innum... View More...
An easy-to-follow, non-technical approach to using game theory in every business battle Game theory has become entrenched in today's business world. It has also often required oppressive and incomprehensible mathematics. Game Theory at Work steers around math and pedagogy to make this innovative tool accessible to a larger audience and allow all levels of business to use it to both improve decision-making skills and eliminate potentially lethal uncertainty. This proven tool requires everyone in an organization to look at the competition, guage his or her own responses to their actions, and the... View More...
This text presents leading-edge ideas to help managers make strategic decisions in an increasingly uncertain world. It includes the piece Competing for the Future by Gary Hamel and CK Prahalad. View More...
All too often, solving tough work issues can become a tug of war as clashing departments, priorities, personality styles, and other concerns threaten to destroy any possibility of a successful conclusion. But by sharing hopes, and focusing on information rather than debate, the path to agreement can become wonderfully clear. How Great Decisions Get Made. shows how to bring out the best in people, so that the process of decision making cements groups together rather than pulling them apart. The book gives readers a simple 10-step process to help their people overcome seemingly intractable ... View More...
The world we live in today is more volatile than ever. The security of free nations is threatened by rogue states, the global economy is in flux, and the rapid advance of technology forces constant reevaluation of our society. With so many powerful forces at work and seemingly unpredictable events occurring, to many the future seems dark, and its possibilities frightening.Peter Schwartz disagrees. A world-renowned visionary in the field of scenario planning, Schwartz's startling--and accurate-- predictions have been employed by government agencies and major corporations for more than twenty-fi... View More...
One of America's foremost prognosticators and author of the bestseller and management classic The Art of the Long View discusses the big surprises ahead, the resulting scenarios that are creating the future of the world, and what they will mean for society and business. View More...
Knowledge management is the fast-track route to leveraging the intellectual capital in your organisation. It covers the key areas of knowledge management, from identifying knowledge in an organisation to promoting and facilitating knowledge sharing and innovation. It takes examples and lessons from some of the world's most successful business, including Shell Oil, British Aerospace, Dow Chemical and the World Bank, and ideas from the smartest thinkers, including Peter drucker, Michael Polanyi, and Ikujiro Nonaka. It includes a glossary of key concepts and a comprehensive resources guide. K... View More...
Leadership Skills for Managers is an in-depth exploration of the abilities and qualities of a leader (as opposed to just a manager). Leadership attributes such as problem-solving, team-building, and communication are analyzed. Tools, techniques, and real-life examples help the reader develop a plan of action for transforming a vision of leadership into an implementable reality. View More...
Today's leaders don't use command-and-control. Instead, they leverage their communication, collaboration, and conflict-resolution skills to inspire employees to ever higher levels of performance. Packed with practical tools and expert advice, Leading People shows managers how to bring out the best in their team. View More...
An indispensable guide to the new techniques for managing knowledge workers They are the idea people, whose brain power and experience have become more valuable to their companies than physical assets or products (think Microsoft). Today's knowledge workers are so in demand, especially in the high-tech sector, that many command large salaries and will job-hop at the drop of a hat. This hands-on guide gives managers practical, doable strategies for motivating and keeping knowledge workers without breaking the bank or sacrificing productivity and quality. It goes beyond the quick-fix of throwing... View More...
Should you sweat the small stuff? Absolutely, says Stephen Young-especially when it comes to those critical behaviors that can make or break performance. The reason is simple: no matter what you think you're saying, your words, gestures, and tone of voice can actually communicate something entirely different. Too often, negative micromessages undermine morale, business opportunities, and ultimately your organization. Micromessaging examines the nuanced behaviors that we all blindly use and react to in our dealings with others. Yet as Young points out, these micromessages can reveal a lot about... View More...
This is a collection of stories of the critical issues of the 21st century for managers. The book focuses on collaborative advantage by turning individual talent into teamwork. View More...
