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Store Policies

Payment Methods Accepted

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Book Conditions

Guidelines for New and Used Books items:

  • New: Just like it sounds. A brand-new, unused, unread copy in perfect condition.
  • Like New: An apparently unread copy in perfect condition. Dust cover is intact, with no nicks or tears. Spine has no signs of creasing. Pages are clean and are not marred by notes or folds of any kind. Book may contain a remainder mark on an outside edge but this should be noted in listing comments.
  • Very Good: A copy that has been read, but remains in excellent condition. Pages are intact and are not marred by notes or highlighting. The spine remains undamaged.
  • Good: A copy that has been read, but remains in clean condition. All pages are intact, and the cover is intact (including dust cover, if applicable). The spine may show signs of wear. Pages can include limited notes and highlighting, and the copy can include "From the library of" labels.
  • Acceptable: A readable copy. All pages are intact, and the cover is intact (the dust cover may be missing). Pages can include considerable notes--in pen or highlighter--but the notes cannot obscure the text.
  • Unacceptable: Moldy, badly stained, or unclean copies are not acceptable, nor are copies with missing pages or obscured text. Books that are distributed for promotional use only are prohibited. This includes advance reading copies (ARCs) and uncorrected proof copies.

Shipping Times

We ship within 2 business days of your purchase. We have posted the expected shipping time-frames for each shipping method below for your reference:  

  • Standard U.S.: 4 to 14 business days after shipping (may take up to 21 business days)
  • Expedited U.S.: 2 to 6 business days after shipping
  • International Standard: 3 to 6 weeks (may take 8 to 12 weeks due to customs delays)
  • International Expedited: 3 to 7 business days
Shipping times are not guaranteed and the actual performance varies based on weather and possible carrier delays once the item ships. 

Should you have any questions about your shipment, please contact us directly at customerservice@youronlinebookstore.com



Refunds

We ship within 2 business days after your order is placed. When e-mailing about an already placed order, please include the item name, date of purchase, and transaction number. We have a full customer service staff available and ready to assist you with questions regarding your order. If you have questions regarding shipping time-frames or the condition of your book, please let us know by email at customerservice@youronlinebookstore.com  and we will respond on the same or next business day. Please be advised Media Mail to Hawaii and Alaska generally takes 3-6 weeks. APO/FPOs may take as long as 60 days.

Returns



Returns are generally accepted if we are contacted within 5 business days after you receive your delivery. The item must be returned to us in the same condition in which it was sent. All returns must be accompanied with a Return Merchandise Authorization number which will be given to you by our customer service department. After you have received your RMA number, the item must be postmarked within 5 business days with a trackable form of delivery. Please reference the RMA on the package.  No returns will be accepted or processed without Return Merchandise Authorization numbers. We will not be responsible for items lost in the mail. Upon receipt, we will inspect and process the return minus a 20 percent restocking fee off the price of your book. We will credit your account within 3 business days of receipt of the return. You will receive an email from our customer service department when your account has been credited. Failure to meet these requirements may result in additional processing fees.

 

 



Questions, comments, or suggestions
Please write to customerservice@youronlinebookstore.com
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