Category: Consumer Behavior

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The Experience! How to Wow Your Customers and Create a Passionate Workplace

By: Arussy, Lior

Price: $17.78

Publisher: CRC Press: 2002-11-01

Seller ID: 1578203066-11-8623970

ISBN: 1578203066

Binding: Hardcover

Condition: New


The Experience! How to Wow Your Customers and Create a Passionate Workplace

By: Arussy, Lior

Price: $12.44

Publisher: CRC Press: 2002-11-01

Seller ID: 1578203066-5-787809

ISBN: 1578203066

Binding: Hardcover

Condition: Collectible: Like New


Keeping Clients Satisfied: Make Your Service Business More Successful and Profitable

By: Bly, Robert W.

Price: $16.53

Publisher: Prentice Hall Direct: 1993-01-01

Seller ID: 0135141834-11-11217015

ISBN: 0135141834

Binding: Hardcover

Condition: New


The Myth of Excellence: Why Great Companies Never Try to Be the Best at Everything

By: Crawford, Fred

Price: $12.42

Publisher: Crown Business: 2001-06-26

Seller ID: 0609608207-11-17785723

ISBN: 0609608207

Binding: Hardcover

Condition: New


How Much Is Enough?: The Consumer Society and the Future of the Earth (The Worldwatch Environmental Alert Series)

By: Durning, Alan

Price: $4.72

Publisher: W. W. Norton & Company: 1992-08-17

Seller ID: 039330891X-2-20870871

ISBN: 039330891X

Binding: Paperback

Condition: Used: Very Good


Cycles: How We Will Live, Work, and Buy

By: Dychtwald, Maddy

Price: $5.86

Publisher: Free Press: 2003-02-04

Seller ID: 0743226143-11-16295206

ISBN: 0743226143

Binding: Hardcover

Condition: New


Retail Therapy: Life Lessons Learned While Shopping

By: Ford, Amanda

Price: $5.23

Publisher: Conari Press: 2002-09-15

Seller ID: 1573248517-11-15430303

ISBN: 1573248517

Binding: Paperback

Condition: New


Breakaway: Deliver Value to Your Customers--Fast!

By: Fred, Charles L.

Price: $12.42

Publisher: Jossey-Bass: 2002-04-02

Seller ID: 0787961647-11-9921173

ISBN: 0787961647

Binding: Hardcover

Condition: New


Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life

By: Gross, T. Scott

Price: $12.44

Publisher: Kaplan Business: 2004-09-01

Seller ID: 0793188237-6-12646582

ISBN: 0793188237

Binding: Paperback

Condition: Collectible: Very Good


Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life

By: Gross, T. Scott

Price: $12.44

Publisher: Kaplan Business: 2004-09-01

Seller ID: 0793188237-5-13601166

ISBN: 0793188237

Binding: Paperback

Condition: Collectible: Like New


The Agenda: What Every Business Must Do to Dominate the Decade

By: Hammer, Michael

Price: $18.94

Publisher: Crown Business: 2003-04-22

Seller ID: 1400047730-11-20002845

ISBN: 1400047730

Binding: Paperback

Condition: New


The Agenda: What Every Business Must Do to Dominate the Decade

By: Hammer, Michael

Price: $7.02

Publisher: Crown Business: 2001-10-09

Seller ID: 0609609661-11-13890983

ISBN: 0609609661

Binding: Hardcover

Condition: New


The Agenda: What Every Business Must Do to Dominate the Decade

By: Hammer, Michael

Price: $4.11

Publisher: Crown Business: 2001-10-09

Seller ID: 0609609661-2-13748031

ISBN: 0609609661

Binding: Hardcover

Condition: Used: Very Good


The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees

By: Heskett, James L.; Sasser, W. Earl; Schlesinger, Leonard A.

Price: $12.44

Publisher: Free Press: 2003-01-09

Seller ID: 0743225694-6-5199389

ISBN: 0743225694

Binding: Hardcover

Condition: Collectible: Very Good


I Want That!: How We All Became Shoppers

By: Hine, Thomas

Price: $4.73

Publisher: Harper: 2002-11-26

Seller ID: 0060185112-3-15411378

ISBN: 0060185112

Binding: Hardcover

Condition: Used: Good


Scoring Points: How Tesco is Winning Customer Loyalty

By: Humby, Clive; Hunt, Terry; Phillips, Tim

Price: $4.73

Publisher: Kogan Page Business Books: 2004-03-01

Seller ID: 074943578X-3-15968816

ISBN: 074943578X

Binding: Hardcover

Condition: Used: Good


Mystery Shopping Made Simple: How to Earn Good Money by Shopping, Dining Out, and More!

By: Ilisha S. Newhouse

Price: $16.25

Publisher: McGraw-Hill Education: 2004-04-23

Seller ID: 007144002X-11-14368205

ISBN: 007144002X

Binding: Paperback

Condition: New


Endangered : Your Child in a Hostile World

By: Johann Christoph Arnold

Price: $3.88

Publisher: The Plough Publishing House: 2000-05-01

Seller ID: 0874869978-11-12492737

ISBN: 0874869978

Binding: Perfect Paperback

Condition: New


Improving Customer Satisfaction, Loyalty, and Profit : An Integrated Measurement and Management System

By: Johnson, Matthew D.; Gustafsson, Anders

Price: $19.61

Publisher: Jossey-Bass: 2000-08-01

Seller ID: 0787953105-11-10438089

ISBN: 0787953105

Binding: Hardcover

Condition: New


Managing Expectations

By: Karten, Naomi

Price: $10.27

Publisher: Dorset House: 1994-01-01

Seller ID: 0932633277-11-14868817

ISBN: 0932633277

Binding: Paperback

Condition: New